Privacy Policy
BuildInspect respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact our team, or engage our building inspection services.
Our Commitment
We value your trust and handle personal information responsibly.
Where applicable, our privacy practices are guided by the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).
Information We Collect
Depending on your interaction with us, we may collect:
Personal Information
- Full Name
- Email Address
- Phone Number
- Property Address
- Billing Information
- Booking Details
- Inspection Requirements
- Communication History
Website Information
When visiting our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Pages Viewed
- Date and Time of Visit
- Referral Source
- General Website Usage Data
This information helps us improve our website performance and user experience.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Arrange inspections
- Confirm appointments
- Deliver inspection reports
- Improve customer service
- Process payments
- Maintain business records
- Comply with legal obligations
- Improve website functionality
- Send important service updates
We do not sell your personal information.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us understand how visitors interact with our website and allow us to improve website functionality and performance.
You can disable cookies through your browser settings; however, some website features may not function correctly.
Sharing Information
Your personal information may be shared only where necessary with:
- Our inspection team
- Administrative staff
- Trusted technology providers
- Payment service providers
- Professional advisers
- Government or regulatory authorities where required by law
All third parties receiving your information are expected to handle it securely.
Data Security
Protecting your personal information is important to us.
We maintain appropriate administrative, technical, and physical safeguards designed to protect information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although reasonable precautions are taken, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain information only for as long as necessary to:
- Deliver our services
- Maintain inspection records
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Information that is no longer required will be securely deleted or de-identified where appropriate.
Access and Correction
You may request access to your personal information held by BuildInspect.
If any information is inaccurate or outdated, you may request that it be corrected.
Reasonable requests will be handled promptly and in accordance with applicable privacy laws.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those websites separately before providing personal information.
Children’s Privacy
Our services are intended for adults involved in buying, selling, or maintaining property.
We do not knowingly collect personal information from children under the age of 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or business operations.
The latest version will always be published on this website together with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or the way your information is managed, please contact BuildInspect using the contact details available on our website.
We are committed to handling your information responsibly, securely, and transparently.